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Terms of Sale

Hey Jane Limited ("we", "us" or "our", “Hey Jane”) sells the Products available on the Website to you subject to the following terms of sale (the "Terms of Sale"), the Terms of Use and our Privacy Policy, describing how we use your personal information. By accessing or using the Website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms of Sale, the Terms of Use and our Privacy Policy.


Hey Jane Limited, has the company number 08479288 and registered office at The Old Mill, 9 Soar Lane, Leicester, LE3 5DE and is the supplier of goods sold on this website. Our VAT number GB 357 5044 90.

You may contact us at


To be eligible to purchase goods on this Website and to lawfully enter into and form contracts on this Website under English law you must: (a) be aged 18 or older; and (b) register on the Website; and (c) be the holder of a valid debit/credit card.


The prices indicated for Products available via the Website are all inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges.

You may pay using credit/debit card. You confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

Please email if you require a VAT invoice.


Our Products are not intended for any medical or medicinal application. Information provided to our customers is for information purposes only and is not intended to diagnose, prescribe or replace professional advice. It is the customer’s responsibility to seek out professional advice should they have any medical concerns.

We will not be liable for misuse of our Products. It is the responsibility of the customer to use the Products in accordance with the advice detailed on our website and in the packaging of the Products. We do not accept responsibility for damage or defect of goods arising from incorrect storage or use by the customer. We accept no liability for loss or consequential damage arising from the goods supplied.

The images of the Products and their packaging on our website are for illustrative purposes only. Whilst every effort has been made to ensure that all descriptions and illustrations of the Product are accurate, the Products and their packaging may slightly vary.


The Products and services available on the Website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the Products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms of Sale.


When you order online you will be helped through the process by simple instructions on the Website. You place your request for goods from the Website by clicking on the ‘Complete Order’ button at the end of the online order process. When you have placed your order, we will send you an email acknowledgement providing you with the details and value of your order, which has been debited to your payment card. This is not an order acceptance from Hey Jane.

Unless we have notified you that we do not accept your order or you have cancelled your order, our acceptance of your order and the completion of the contract between you and us will take place when we have despatched the goods ordered by you.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms of Sale (including our Privacy Policy) or if we identify a Product or pricing error. If for some reason we are unable to fulfil your order, we will contact you by email or telephone.

Only one offer or discount code can be used per item, order and customer. Our online offers cannot be used in conjunction under any circumstance.


We will retain the legal ownership of the goods until they have been delivered to you. Legal ownership of the goods will immediately revert to us if we refund any payment for the goods to you.


Risk in the goods will pass to you upon delivery to you.


We will deliver the goods following the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only.

We do not accept any liability for delayed delivery caused by any third party.

You will need to ensure that someone is available at the delivery address to sign for the package. We will not be liable for deliveries that are not signed by you.

If no one is available at your address to sign for the delivery and the package cannot be posted through your letterbox, the postal or courier service will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.

If, after a failed delivery, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions. We may charge you for storage costs and any further delivery costs. If we are unable to contact you or re-arrange delivery or collection we may end the contract.


Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with our Returns Policy. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please email


You acknowledge and agree that these Terms of Sale, which include our Terms of Use and Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Website, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms of Sale at any time by posting the changes on the Website. You are advised to consult these Terms of Sale each time you visit this Website.

If a court finds part of this contract illegal, the rest will continue in force. If any court or relevant authority decides that any paragraph is unlawful, the remaining paragraphs will remain in full force and effect.

If there is a delay on our part in enforcing this contract, we still reserve the right to enforce it at any time.

Your use of this Website and any purchase by you of any goods from Hey Jane shall be governed by the laws of England and Wales and the parties hereto submit to the exclusive jurisdiction of the English courts.