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FAQs

Our Products

  • What makes Hey Jane different from other brands?

    Hey Jane products contains the superstar ingredient - 'Full Spectrum CBD', blended with high performance botanicals to nourish the skin with calming, balancing and ageing-well benefits.

    Hey Jane products are made in small batches and always free from cruelty, sulphates, parabens, GMOs and silicones.

  • Are Hey Jane products suitable for sensitive skin?

    Our first product, the Active Super Seed Face Oil is fragrance free and suitable for sensitive skin.

  • Are Hey Jane products free of chemicals?

    Yes, Hey Jane products are cleanly crafted using only natural and high performance plant-based products.

  • Why is topical CBD good for my skin?

    A powerful anti-inflammatory, antioxidant and sebum balancing ingredient - CBD is one of the most hard working ingredients to use on your skin. Applied topically, it soothes, fights blemishes, reduces puffiness and balances oil production for calm, glowing skin. It’s high level of antioxidants helps protect the skin against visible signs of aging.

  • What is CBD?

    CBD (cannabidiol) is a naturally occurring compound found in the cannabis sativa plant.

    It is the superstar of one of the 113 cannabinoids discovered by scientists so far.

    CBD along with other cannabinoids activate the endocannabinoid receptors found in our brain and body, triggering their overall wellness benefits such as relaxation reduced inflammation.

    The most effective CBD comes in high quality full spectrum form. The CBD works in synergy with all the cannabinoids and terpenes present to create what is know as the "entourage" effect, multiplying the plant's therapeutic benefits.

  • What is Full Spectrum CBD?

    Full Spectrum CBD extract is derived from the cannabis sativa plant. It contains the full range of cannabinoids and terpenes, available naturally in hemp, for amplified therapeutic benefits.

    While most brands use isolated CBD crystals and deliver only a fraction of the plant’s healing properties, Hey Jane uses exclusively full spectrum hemp-derived CBD extract for the most benefits.

  • What are terpenes and why are they in Hey Jane products?

    Terpenes are the compounds that give each cannabis strain their unique fragrance. They work synergistically with the CBD and other cannabinoids to trigger an "entourage effect" that enhances the plant's therapeutic benefits.

    Terpenes can also be found in many other places, such as the skin of citrus fruits to the essential oils squeezed from plant seeds.

    Hey Jane’s formulas are cleanly crafted using organic and natural ingredients. We amplify these benefits through keeping the naturally present terpenes in our blends.

  • What are cannabinoids?

    Cannabinoids are naturally occurring compounds found in the cannabis sativa plant. There are at least 113 known cannabinoids that have been discovered by scientists so far.

    Cannabinoids work by interacting with specific receptors found in your brain and body. Simply put, cannabinoids regulate how cells communicate - how they send, receive, or process messages.

  • What is the 'entourage' effect?

    The entourage effect is when all the cannabinoids and terpenes, in a full spectrum CBD product, work in harmony with each other to multiply the effect of the CBD.

  • What is the difference between CBD and hemp seed oil?

    While they both have amazing therapeutic properties, CBD and hemp seed oil are very different.

    Hemp seed oil is produced by cold pressing hemp seeds to extract the oil. It’s high in fatty acids and other nutrients but contains little to no CBD content.

    CBD is extracted from the plant itself, which contains a high concentration of CBD, along with other cannabinoids and terpenes.

  • CBD vs THC

    CBD (cannabidiol) and THC (tetrahydrocannabinol) are the two key cannabinoids that are naturally found in the cannabis plant. One of the main differences is that CBD does not make you feel intoxicated, while THC is the key compound of the cannabis plant that gives you the 'high' feeling.

  • Is CBD illegal and will it make me high?

    No. CBD is legal for use in the UK, provided that it contains less than 0.2% THC. Hey Jane products contain less than 0.01% THC and will not make you high.

  • Why are some CBD products expensive?

    At Hey Jane, we believe that anything that goes in to or on to the human body should be clean, natural and high quality.

    To make high quality CBD products is expensive. It requires expertise, specialist equipment and complex processes.

    Here is a simplified explanation…

    It starts with a full plant growing and nurturing season, 10 days of harvesting, drying and then further hand harvesting, to remove unrequired parts of the plant.

    The next stage is the extraction, of which there are two basic methods:

    1. Some brands use ethanol extracted CBD, where there is no way to completely remove traces of solvents in the final product.

    2. The second is CO2 extracted, which is what Hey Jane use. This is the most expensive method, but the only way to get a clean solvent free final product.

    The end result is an extract which is just a tiny fraction of the raw plant matter used. It's this extract which goes in to Hey Jane products.

Shipping

  • When will my order arrive?

    Please allow 2-4 business days for delivery. You can also upgrade to a next business day delivery.

    Please allow extra time if you live in a remote location. Weather conditions, strikes and busy periods, such as holidays, may impact delivery times.

  • How much does shipping cost?

    Hey Jane always provides FREE Standard delivery on all orders.

    You can also upgrade to a Next Business Day Express delivery for £5.95

  • How soon will my order be processed?

    Orders will be processed the same day if placed before 2pm.

    Any orders placed after 2pm will be processed the next business day.

  • Where do you ship?

    Currently we are shipping in the UK only.

Returns

If you have any further questions about our products, please email hey@heyjane.co.uk